Delivery & Returns
DELIVERY & RETURNS
All items will be sent Royal Mail second class. However if you would like different postage and need something sooner please get in contact and we will try to accommodate.
All items are made to order and will be ready to dispatch within 3-5 business days of order and payment being received.
The exception to this is for custom orders, which can vary. I will discuss with you throughout the process as to delivery expectations and will do everything possible to work within your timescale.
Everything you see is handmade, by me. I take great pride in what I do and have worked hard to bring you some quality products that I hope you will love.
As stated in the listings, earrings are non-refundable unless they are faulty. This is for hygiene purposes.
Sale items are protected under normal refund rules.
Everyone loves a bargain and occasionally we run sample sales. During these events, all items which are marked SAMPLE or SECOND are sold as seen and described. These are items which have minor flaws and were either created as part of the design process or didn't quite meet the usual quality standards. They are still working, functional items being sold with stated flaws at a reduced rate and clearly marked as to what to expect.
If there are any issues please get in touch first and to see if we can come up with a solution.
Any returns will be at your expense
If in doubt ask!
Obviously everyone is being affected by the current Coronavirus situation. I have written a blog post which I will update regularly to explain the steps I am taking to ensure safety and social distancing as much as I can. Please have a read of this and ask if you have any questions.
The website remains open, however in such extraordinary times the last thing I expect you to be thinking of buying are disco accessories!
Should you, for whatever reason still want to purchase from me you can. However, I will for the foreseeable be paying for my postage online and using my local postbox which is 300 metres from my home. I will only use this once a week, and during a period of allowed exercise when I know I will not come in contact with anyone.
So, this means delivery times will be slower, and I have no control over how Royal Mail are operating. They have their own guidance for receiving mail and I encourage you to take a look at their website and familiarise yourself with this.
Also, should you want to purchase something but put a delay on me posting this to you then get in touch and we can work something out.
Thank you for your continued support in any way during this time.