Secret Love Mystery Bags

Delivery & Returns

UPDATE - Christmas orders are now CLOSED. Thank you so much for your support. The website remains open for orders but over the festive period I will post orders (free upgrade has now finished) on the 21st and 28th December before returning to normal on 2nd January.

CHRISTMAS ORDERS - From now until 15th December I will be upgrading all orders to TRACKED delivery at no extra cost, in the best attempt to get orders to you in time for Christmas. However, I CANNOT guarantee any orders now due to ongoing situation with royal mail. Thank you for your patience and understanding.

All items will be sent either Royal Mail First Class (Standard) or Royal Mail Tracked (Tracked) dependent on how you would like to receive your order.

If you would like a different postage option and need something sooner please get in contact and we will try to accommodate.

All items are made to order and will be ready to dispatch within 3-5 business days of order and payment being received. The exception to this is the new Disco Party Capes which are on a 10 day turnaround, if you order other accessories at the same time as a cape then everything will be despatched at the same time. If you require something sooner then please as always get in touch to see if we can make it work within your timescale.

For custom items a clear timeline will be set at time of ordering.

Everything you see is handmade, by me. I take great pride in what I do and have worked hard to bring you some quality products that I hope you will love.

As stated in the listings, earrings are non-refundable unless they are faulty. This is for hygiene purposes.

Sale items are protected under normal refund rules. 

Everyone loves a bargain and occasionally we run sample sales. During these events, all items which are marked SAMPLE or SECOND are sold as seen and described. These are items which have minor flaws and were either created as part of the design process or didn't quite meet the usual quality standards. They are still working, functional items being sold with stated flaws at a reduced rate and clearly marked as to what to expect. 

If there are any issues please get in touch first and to see if we can come up with a solution.

Any returns will be at your expense

If in doubt ask!

Once items have been dispatched you will receive a notification that your items are in the postal system. If I have tracking details these will be included. I have no control over the post so can only advise you to order as soon as possible and or select tracked as a postage option if you require something quickly. Any issues then please get in touch.